Terms & Conditions

 

 

WEBSITE TERMS AND CONDITIONS OF USE

CONTENTS:

  1. INTRODUCTION
  2. PURPOSE AND SCOPE OF THE TERMS AND CONDITIONS

III. DEFINITIONS

  1. INFORMATION ABOUT THE PROVIDER
  2. SUBJECT MATTER OF THE TERMS AND CONDITIONS
  3. CHARACTERISTICS OF THE WEBSITE

VII. REGISTRATION

VIII. ORDERS

  1. PRICING AND PAYMENT TERMS
  2. DELIVERY
  3. CLAIMS AND REFUSAL OF DELIVERY

XII. REPAIRS

XIII. REIMBURSEMENT OF PAYMENTS

XIV. FORCE MAJEURE

  1. RIGHTS, OBLIGATIONS AND LIABILITY OF USERS OF THE WEBSITE

XVI. RIGHTS AND OBLIGATIONS OF THE PROVIDER

XVII. PERSONAL DATA PROTECTION

XVIII. EXEMPTION FROM LIABILITY

XIX. LINKS TO THIRD PARTY WEBSITES

  1. XX. NEWSLETTER SUBSCRIPTION

XXI. INTELLECTUAL PROPERTY RIGHTS. LIMITATIONS OF USE

XXII. FINAL PROVISIONS

 

  1. INTRODUCTION

Welcome to www.doreenarts.com (hereinafter referred to as “Web site” or “website”) which is operated by D CREATION LTD. (hereinafter referred to as Provider) and may be accessed worldwide.

By using this website you warrant that you are at least 18 years of age and agree to be bound by these Terms and Conditions for the use of the website. Please read these Terms and Conditions carefully before using this website and if you have any questions, please contact us at: contact@doreenarts.com.

If you do not agree to any of the conditions contained in these Terms and Conditions, you should not use this website.

 

  1. PURPOSE AND SCOPE OF THE TERMS AND CONDITIONS

1.1 These Terms and Conditions have been drafted and intend to regulate the relations between D CREATION LTD., a company, registered in the Commercial Register at the Registry Agency with UIC: 205296053, having its seat and registered address at: Republic of Bulgaria, Sofia, 5 “Perperikon” Street, floor 3, ap.7, e-mail address: contact@doreenarts.com and website: www.doreenarts.com, hereinafter referred to as “Provider”, and the users of the Website, hereinafter referred to as “Users”, in connection with the use of this website. The other documents that govern the relationship between the Provider and the Users in connection with the use of the website are the Privacy Policy and the Cookies Policy.

1.2 These Terms and Conditions will come into force as soon as the User uses the website for the first time. The Terms and Conditions shall be applied each time the User visits and uses the website and will have effect from stopping of the use of the website. The User undertakes to use the website and all the contents of the website legally, in accordance with the conditions set forth in these Terms and Conditions.

III. DEFINITIONS

2.1 For the purposes of these Terms and Conditions:

a/ Provider is D CREATION LTD.

b/ User/s is/are:

– the visitor/s to the website www.doreenarts.com;

– the individual who has contacted the Provider by telephone, e-mail or who has sent a message via the contact form of the website or via the website’s “messanger” functionality;

– the individual who has purchased goods from the online shop of the Provider;
– the individual who has subscribed to receive newsletters.

c/ Contact Form is a provided formular in an electronic form, that is available at www.doreenarts.com and which full completion is a condition for contacting the Provider.
d/ Newsletter subscription is including an User’s e-mail address in a list with e-mail addresses where the owner of the e-mail address receives updated information about the goods offered by the Provider.

2.2 These Terms and Conditions provide information about:

 

-Identification of the Provider;

– Subject matter of the Terms and Conditions;

– Characteristics of the Website;

– The conditions under which an account on the website is registered;;

– Way of ordering of goods;

– Pricing and payment terms;

– Delivery;

– Claims and refusal of delivery;

– Repairs;

– Reimbursement of payments;

– Force majeure;

– Rights, obligations and liability of Users of the website;

– Rights and obligations of the Provider;

–  Personal data protection;

– Exemption from liability;

– Links to third party websites;

– Newsletter subscription;

– Intellectual property rights;

– Final provisions.

 

  1. IDENTIFICATION OF THE PROVIDER

 

  1. Name of the Provider: D CREATION LTD.
  2. Seat and registered address: Republic of Bulgaria, Sofia, 5 “Perperikon” Street, floor 3, ap.7.
  3. Contacts: telephone: +359 899 850 119, +359 899 837 727, e-mail address: contact@doreenarts.com.
  4. Data for entry in the commercial register and any other public register:

– D CREATION LTD. is a company, registered in the Commercial Register at the Registry Agency with UIC: 205296053.

 

  1. SUBJECT MATTER OF THE TERMS AND CONDITIONS

 

3.1 The Provider has created the website www.doreenarts.com, which contains detailed information about the goods offered to the Users.

 

3.2 The Provider provides and the Users undertake to use the website under the conditions set forth in these Terms and Conditions.

  1. CHARACTERISTICS OF THE WEBSITE

4.1 The website is an online shop. It is created to inform Users about the goods offered by the Provider and the latter to be contacted if the User wishes to order any of the goods offered and advertised on the website or User’s e-mail address to be included in a list with e-mail addresses where the owner of the e-mail address receives updated information about the goods offered by the Provider

4.2 The website includes comprehensive information on:

–        Information about the Provider;

–         All types of goods that the Provider offers to Users;

–         Information about how to contact the Provider;

–        Articles, facts and publications from magazines.

 

4.3 Services provided

 

The Users of the website have the opportunity to use the following services, namely:

– to view the content of the website or online shop;

– to order the goods offered by the Provider through the online shop of the Provider;
– to contact the Provider by telephone, e-mail, sending a message via the contact form of the website or via the website’s “messanger” functionality;

4.4 The Provider offers for sale a handmade high quality designer jewelry (hereinafter referred to as “item” or “goods”) with a distinctive design and own trademark.

4.5 The Provider provides a detailed information to Users for each item offered for sale in the online shop. The information contains pictures of the materials from which jewelry is made, jewelry making techniques and recommendations for jewelry storage and care.

 

VII. REGISTRATION

 

5.1 The services offered on the website are intended to be used by Users who are mature and capable. By accepting these Terms and Conditions of use, the User declares that he/she meets these conditions.

 

5.2 The registration on the website is voluntary and free of charge. Registration entitles Users to purchase an offered in the online shop of the Provider goods and also to use all the services of the online shop. To register, the User shall select the “Register” button and fill out a registration form in which the following data shall be filled: username, password, first name, last name, e-mail address, phone number, address.

 

5.3 After filling the required information, the User must mark the box that he agrees with the Terms and Conditions and click the “Register” button. The User is responsible for protecting of his/her password, as well as for all actions performed by the User or by a third party using the password.

5.4 After filling out the form and clicking the “Register” button, the User will receive an email from the Provider on the e-mail address specified in the registration form to verify the email address of the account. By completing the registration procedure, an User’s account is created on the website. To sign up the User shall fill his/her e-mail, username and password.

 

5.5 It is prohibited the same e-mail address to be registered for more than one User’s account.

5.6 The User confirms that the information provided during the registration is correct. The Provider is not responsible for any typographical errors or misrepresentations of information or information presented in a misleading manner. The User undertakes to update and correct outdated and inaccurate data within 7 days of the change of the data. The User is responsible for all actions that are performed through the registered account. The User undertakes to notify the Provider of suspected or unlawful access.

5.7 The Provider has the right to reject an application for registration of User’s account or refuse access to the services offered on the website in the event that the User provides or the Provider has doubts that the User has provided incomplete, incorrect or inaccurate information. The Provider has the right to close/delete registered User’s account if, at his discretion or if data is available from competent government authorities, that the unauthorized actions are or have been committed through the registered User’s account.

 

VIII. ORDERS

 

6.1 No registration is required to use the website.  Orders in the online shop are accepted 24 hours a day, seven days a week.

6.2 Users may purchase goods from the online shop by signing-up to the registered User’s account. In addition, goods can be also purchased if the User does not have a registered account.

 

6.3 Orders from Users with a registered account: In order to make an order from the online shop, Users who have a registered account need to log in to their account, choose the goods they want to buy, indicate what size should be the jewelry from the drop-down menu, choose a form of payment, and click the “Buy” button. The User has the option to specify a size that is different from the sizes proposed in the drop-down menu in a separate box that is provided for each item. In order to determine an exact size when ordering, it is advisable to do this by using the table with sizes available in each additional file for each selected item.

6.4 Orders from Users who do not have a registered account: In order to order from the online shop, Users who do not have a registered account need to choose directly the item they want to buy from the online, to indicate what size should be the jewelry from drop-down menu, fill in a name, surname, e-mail address, address, phone number, choose a form of payment, and click the “buy” button. The User has the option to specify a size that is different from the dimensions proposed in the drop-down menu in a separate box that is provided for each item. In order to determine an exact size when ordering, it is advisable to do this by using the table with sizes available in each additional file for each selected item.

 

6.5 The Provider confirms the acceptance of an order by sending an e-mail to the e-mail address indicated by the User, stating that the order has been accepted. The confirmation sent by email contains information about the order number, the date and time of the order, the ordered goods, the size and quantity. Email order confirmation is considered to be the conclusion of a distance sales agreement. The confirmation sent by Provider to the User is deemed to have entered into force when it was sent to the e-mail address specified by the User, even though the sent e-mail has not reached the User.

6.6 The Provider has the right to cancel orders for which there are grounds to believe that contain incorrect data. The Provider notifies Users of missing data or incorrect data, and in the event that the Provider does not receive complete or correct information within 36 hours, the Provider cancels the order.

 

  1. PRICING AND PAYMENT TERMS

 

7.1 The prices of the goods offered for sale at the Provider’s online shop are in the following currencies: Bulgarian Leva (BGN), British Pounds (GBP), Euro (EUR) and US Dollars (USD). The quoted prices are for a single quantity and do not include the cost of delivery of the ordered goods. Delivery rates vary depending on the country to which they will be delivered. The Provider has a contract with a courier company whose services uses to deliver the ordered goods. Delivery prices can be found here. Delivery costs are borne by the User.

7.2 If delivery of the ordered goods is outside the European Union, it is possible import duties and taxes payable after the goods arrive in the respective country to be charged. Any such import duties and taxes, as well as fees collected for the clearance of customs documents, shall be paid by the User. Users are advised to inform themselves in advance of such import duties and taxes.

 

7.3 Payments of goods ordered may be made in one of the following ways:

–         through the PayPal System;

–        by debit/ credit card – Visa, Visa Electron, V Pay, Mastercard, Maestro, American Express, Union Pay, JCB, Bancontact and others included in myPOS system;

–        by bank transfer, by transfer to the bank account of the Provider;

–        payment with cash on delivery. Payment with cash on delivery applies only to deliveries on the territory of the Republic of Bulgaria upon receipt of the goods of the User from the courier.

 

7.4 The User shall pay the Provider in advance the whole amount of the ordered goods through the online shop, except in cases where the payment is made with cash on delivery. If the currency of the card with which the payment was made differs from the payment currency, the payment amount will be calculated on the card issuer’s respective exchange rate for the day.

7.5 The Provider has the right to change the prices at any time without prior notice to Users. Upon a factual change in the price on the part of the Provider, the User is obliged to pay the price that was current at the time of the order.

 

7.6 INVOICING

 

The User is obliged to provide all necessary information for issuing an invoice in accordance with the Bulgarian legislation in force. The User is required to provide complete, correct and accurate information for issuing of the invoice.

  1. DELIVERY

 

8.1 The Provider delivers the goods ordered by the User at a specified by the User address. The Provider may deliver the goods ordered by the User also to the office of the courier company in case the User has chosen this method of delivery only for goods which are delivered on the territory of the Republic of Bulgaria. The Provider delivers the ordered goods worldwide with the help of courier companies selected by the Provider. The delivery price for goods sent to the Republic of Bulgaria is calculated according to the EMS BULPOST tariffs. The goods are sent with an option for review if the delivery is for the territory of the Republic of Bulgaria and the purchase is made by payment with cash on delivery. Delivery rates for individual countries and regions can be found here.

 

8.2 The ordered and paid goods shall be dispatched after they have been produced, within 5 to 7 days (business days) depending on the size and complexity of the order. The Provider shall provide the User with information by e-mail about sending of the order and the delivery on the day the order has been handed to the courier company. For orders in the Republic of Bulgaria, the delivery time is between 2 and 5 business days after the ordered goods have been produced. For orders outside of Republic of Bulgaria, the delivery time is between 10 and 20 days after the ordered goods have been produced.

 

8.3 In the event that more than 30 days have elapsed since the conclusion of the agreement and the goods have not been delivered, the User has the right to terminate the agreement and the Provider shall refund all paid sums to the User.

8.4 Orders sent to an office of the courier company will be detained in the courier’s office for up to ten days. Upon expiration of this period, the Provider has the right to cancel the order by informing the User about this within seven days.

8.5 For orders that shall be delivered to a specified by the User address, the goods are handed over to the User against a signature certifying that the goods have been received. In the event that the goods cannot be handed in person to the User, they shall be handed to persons found at the address or persons designated by the User, indicating the name of the person who received the delivery and his or her relation with the User. In the event that the User is not found at the specified address, the Provider has the right to cancel the order or leave it in the nearest courier’s office, with the goods remaining in the courier’s office for a period of 10 days, after which the order will be considered cancelled, and the goods will be returned to the Provider. In this case, the Provider will withhold the amount paid by the User as compensation for the non-performance of the agreement by the User. The Provider shall notify the User thereof within seven days.

 

  1. CLAIMS AND REFUSAL OF DELIVERY

 

9.1 According to Article 50, para. 1 of the Consumer Protection Act the User shall have the right to withdraw from the distance contract without giving any reason, without compensation or penalty and without bearing any costs whatsoever other than the costs provided for in Article 54, para. 3 and Article 55 of the Consumer Protection Act, within a period of 14 days from acceptance of the goods by the User or by a third party other than the carrier and indicated by the User – in the case of a sales contract. According to Article 57, para.3 of the Consumer Protection Act the provisions of Article 50 on the consumer’s right of withdrawal from the distance contract shall not apply to contracts for the supply of goods made to the consumer’s specifications or customized to his or her personal requirements. Since all goods offered by the Provider in the online shop are made to the User’s specifications and are customized with the size specified in the order, the User is not entitled to return the purchased goods. For the avoidance of any doubt – upon return by the User of purchased goods, the Provider has the right to return the goods back to the User and the transport costs being at the expense of the latter.

 

9.2 Goods ordered through the online shop are delivered by a courier company at an address specified by the User or in an office of the courier company, depending on the User’s preference. The Provider undertakes to deliver to the User an item corresponding to the contract of sale.

 

The User undertakes to review the goods and refuse to receive them in the following cases, namely:

– the price of the item/goods does not correspond to the price indicated in the online shop for cash delivery;

– the delivered goods do not correspond to the ordered by the User;

– the delivered goods are visibly damaged.

 

If the User refuses to receive the goods delivered outside the cases described above, the refusal shall be considered unfounded and the User shall be obliged to pay for the delivery and return of the goods.

 

9.3 In the event that the goods delivered do not correspond to the order ordered by the User, the latter may choose to refund the amount paid or replace the goods with the actually ordered, in which case the Provider shall bear the costs of delivery.

 

9.4 In the event that the delivered goods are visibly damaged, the User may choose one of the following options:

– the paid amount to be reimbursed upon return of the goods;

– the goods to be repaired at the expense of the Provider within a period of one month from the filing of the claim;

– to have a new item produced and the damaged item being returned to the Provider;

– to return the goods and the Provider to keep the amount paid so that the User can take advantage of it whenever he/she wishes.

 

9.5 In the case of repairing of the goods or in case of producing of a new item, the delivery costs are at the expense of the Provider.

 

9.6 In the event that the Provider has delivered goods corresponding to the size ordered by the User and subsequently the User wishes the size of the purchased item/goods to be corrected, the Provider shall make a free correction of the size. In this case the User is obliged to pay the delivery costs in both directions. Size correction in these cases is made after communication with the Provider has been made to contact@doreenarts.com.

 

9.7 In the event that, after delivery, upon initial inspection or storage, the User finds inconsistencies other than those described in Article 9.4, the latter shall be entitled to make a claim of the goods irrespective of whether the Provider has provided a commercial guarantee of the goods. The User has the right to file a claim within two years from the delivery of the goods, but not later than two months after the discovery of the inconsistency. When making a claim, the User may choose one of the following options:

– the paid amount to be reimbursed upon return of the goods;

– the goods to be repaired at the expense of the Provider (including shipping costs) within one month of filing of the claim;

– to have a new item manufactured and the damaged item being returned to the Provider;

– the price of the goods to be reduced.

 

9.8 In the event that the User chooses the goods to be repaired and the Provider has failed to repair the goods within one month of the claim being made, the User has the right to terminate the contract and to ask the paid amount to be refunded or to claim a reduction in the price of the goods. In case the goods have been repaired by the Provider on time, but the User is not satisfied with the result, the latter is entitled to terminate the contract and to ask the paid amount to be refunded or to claim a reduction in the price of the goods.

 

9.9 The User may not claim reimbursement of the amount paid or reduction of the price of the goods when the Provider agrees to replace the goods with new or to repair the goods within one month of the claim being made by the User.

 

9.10 The Provider is obliged to grant a request for termination of the contract and to refund the amount paid by the User when, after having satisfied three complaints to the User by repairing the same goods within two years of delivery of the goods, there is a subsequent occurrence of non-conformity of the goods with the contract of sale.

 

9.11 The claim shall be filed with the Provider in writing at the following e-mail address: contact@doreenarts.com. When making a claim, the User shall indicate the subject of the claim, the preferred way of claiming the claim, the amount of claim claimed and the contact address. When submitting a claim, the User shall also attach the documents on which the claim is based:

  1. receipt or invoice;
  2. protocols, acts or other documents establishing the non-compliance of the goods;
  3. other documents establishing the claim on grounds and size.

 

The Provider keeps a record of the complaints submitted. Upon lodging a claim of the User, a document containing the date, the number under which the claim is entered in the register, the type of goods and the signature of the person who accepted the claim shall be issued.

 

Where the Provider satisfies the claim, it shall issue an act for this, which shall be drawn up in duplicate, and one copy shall be provided to the User.

 

XII. REPAIRS

 

10.1 After completing the order, the User is deemed to have read the Instructions for the use and storage of jewelry: ………….

 

www.doreenarts.com is not responsible for any damages caused by negligence by the User due to non-compliance with the Instructions for the use and storage of jewelery.

 

All repairs of jewelry other than the claims described above are made at the expense of the User. In case a repair is required as a result of the use, this could be done once the User has contacted the team at www.doreenarts.com by phone or e-mail: contact@doreenarts.com.

 

XIII. REIMBURSEMENT OF PAYMENTS

11.1 In the event that the delivered goods are inconsistent with the goods ordered by the User or the delivered goods are visibly damaged and the User wishes reimbursement of the amount paid, the Provider shall be obliged to reimburse the amount paid within 14 days from the date on which the Provider is notified of the User’s intention to receive the amount paid.

 

11.2 If the amount has been paid through the PayPal system, the amount will be refunded through this system to the User’s PayPal account.

 

11.3 If the amount has been paid with a card, it will be refunded on the card from which the User has made the payment.

 

11.4 If the amount has been paid by bank transfer, the amount will be refunded at a personal bank account specified by the User. The Provider is not responsible for a wrong Bank Account specified by the User.

 

11.5 The Provider shall notify the User by e-mail of the reimbursement of the amount paid.

 

XIV. FORCE MAJEURE

12.1 The Provider shall not be held liable for total or partial failure to deliver the ordered goods, including a delay in delivery or defect and/or damage of the item if it is due to “Force Majeure” (Force Majeure). “Force majeure” means an extraordinary circumstance (event) that arose after the signing of the agreement, could not be foreseen and is not dependent on the will of the parties, such as: fire, industrial accidents, military actions, natural disasters – storms, torrential rains, floods, hailstorms, earthquakes, ice, drought, landslides, etc. natural elements, embargo, government bans, strikes, riots, etc.

12.2 In the event that the Provider has been unable to fulfill its obligations due to a force majeure, the Provider shall be obliged within 10 days to notify in writing the User of its occurrence, as well as the supposed period of validity and termination of force majeure.

  1. RIGHTS, OBLIGATIONS AND LIABILITY OF USERS OF THE WEBSITE

 

13.1 The User undertakes to use the website and its functionality legally and in accordance with these Terms and Conditions of Use.

 

13.2 The User has the right to review the contents of the website.

 

13.3 The User has the right to contact the Provider of this website.

13.4 The User has the right to purchase goods offered by the Provider on the website.

 

13.5 The User has the right to register only one account.

 

13.6 The User has the right to delete an account he registered at any time.

 

13.7 The User undertakes to update the information in his registered account in case of any change that has occured.

 

13.8 The User is not allowed to publish content that infringes the Intellectual Property Rights of the Provider or third parties.

 

13.9 The User is not allowed to publish content in any form (image, text, etc.) that is vulgar, threatening, abusive, obscene or violates the duty of good faith.

 

13.10 The User is not allowed to modify, copy, duplicate, create derivative or customized, separate or entire parts of the website.

 

13.11 The User is not allowed to provide to any third party in any manner and in any form, for any commercial or non-commercial purpose, any content, information, know-how or technology that is derived in part or in whole from the website.

 

13.12 The User is not allowed to publish, send or otherwise make computer viruses or the like.

 

13.13 The User is not allowed to disable and/or upset the full or partial functionality of the website as well as the services offered on the website.

 

13.14 The User is not allowed to generate excessive web traffic or to overload website traffic.

 

13.15 The User is not allowed to disrupt the operation of networks or servers that are related to the Services and may not interfere with the provision of services.

 

13.16 The User shall not attempt to gain unauthorized access to any part of the website or to the servers maintained and owned by the Provider.

 

13.17 The User undertakes to keep secret of his/her e-mail address, username and password for accessing of his/her registered account.

 

13.18 The User is not allowed to provide his account for use by others. The User is not allowed to use the accounts of other persons.

 

13.19 The User shall immediately notify the Provider of any unauthorized use of the username and password.

 

13.20 The User is not entitled to use the Provider’s trademark. The User is responsible for any actions he/she has done in connection with the use of the website.

 

13.21 The User is not allowed to send “spam”, “junk mail”, “chain letter” or any unsolicited commercial messages.

 

XVI. RIGHTS AND OBLIGATIONS OF THE PROVIDER

 

14.1 The Provider may at any time make changes to the website at its sole discretion, without obligation to notify.

14.2 The Provider may at any time update, modify, expand, add or remove services on the website.

14.3 The Provider may at any time make changes to the description and the prices of the goods offered for sale in the online shop.

14.4 The Provider shall have the right to cancel unconfirmed orders.

14.5 The Provider has the right to remove inactive accounts.

14.6 The Provider is entitled to temporarily suspend or terminate the provision of a service in case of violation and/or suspicion of breach of these Terms and Conditions of Use or in case of unfair behavior and/or suspicion of unfair behavior of the User.

14.7 The Provider has the right to close/delete the registered User’s account in the following cases:

– if the account has not been used for a long period of time (more than three years);

– at any time upon request by the User by e-mail;

– in other cases at Provider’s discretion, after prior notice.

 

14.8 The Provider has the right to limit or block User’s access to its registered account in the following non-exhaustive cases:

– When the User acts in violation of these Terms and Conditions;

– When the User performs actions that violate the reputation of the website;
– When the User performs actions that violate the Provider’s interests;

– In case of actions that violate the security and functioning of the website;

– In case of violation of the Provider’s intellectual property rights;

– On receipt of an order from a competent state authority.

14.9 The Provider has the right to refuse the creation of a new account of an User, whose account has been deleted or blocked.

14.10 After receiving the payment, the Provider is obliged to process the goods ordered by the User and to transfer to the User the ownership of the goods that has ordered for purchase.

 

XVII. PERSONAL DATA PROTECTION

 

15.1 The Provider collects and processes personal data of Users by applying all the standards for the protection of personal data under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC. The Provider respects the privacy of Users and undertakes every effort to protect the personal data of Users against unlawful processing by applying technical and organizational measures, which measures are entirely consistent with state-of-the-art technological developments and provide a level of protection that corresponds to the risks associated with the processing and the nature of the data that should be protected. Detailed information on what personal data the Provider processes, the purposes of the processing of personal data, the period for the storage of personal data, as well as other information in fulfillment of the requirements of Article 13 of Regulation (EC) 2016/679 is available in the Privacy Policy at: ……………….

 

XVIII. EXEMPTION FROM LIABILITY

16.1 The Provider does not in any way give any guarantee that the website and its services will be available at any time and from anywhere in the world. The Provider does not guarantee that the website will remain unchanged and will be maintained indefinitely over time.

16.2 The information on this website could include technical inaccuracies or errors although the Provider uses reasonable efforts to keep all the information on this website up to date. The Provider takes the necessary steps to ensure that the Users have an uninterrupted access to the website and also maintains the website and services with the care of the good merchant for the purpose of providing services to Users with good faith. The Provider has the right to make changes and improvements to this website at any time without notice. The Provider assumes no liability or responsibility for any damages or losses incurred for the Users as a result of the use of this website and the information from this website.

16.3 The responsibility for the use of this website is entirely for the User as he/she operates and exploits its capabilities. The Provider assumes no liability or responsibility for any damages and adverse consequences associated with the use of this website, including in the event of material damage to the relevant technical device of the User.

16.4 The Provider shall not be held liable for acts performed by Users in violation of these Terms and Conditions of use. The Provider shall not be held liable for damages that are caused by false, misleading, inaccurate information provided by the Users of the website.

16.5 The Provider shall not be held liable for any damages resulting from a User’s fault, computer virus, omission, interruption or problem in the system itself, supporting the integrity and structure of this website.

16.6 The Provider does not guarantee that the services and content posted on the website will meet the User’s expectations. In the event of any doubt as to the quality of any service or content posted on the website, the User should not use the website. If, in spite of these doubts, the User continues to use the website, the responsibility, together with all the consequences for that, lies with the User.

16.7 In the event that the User cannot be found within the delivery terms at the address specified by him/her or that access to delivery of the ordered goods is not provided by the courier company, the Provider shall be relieved of its obligation to deliver the goods as well as from responsibility for the possible negative consequences for the User as a result of this. The Provider is also not responsible for any delay in the delivery of the goods for reasons for which the courier company is responsible.

16.8 The images posted on the website are of high quality to enable Users to gain the most accurate idea of ​​the type of materials used for the production of their jewelry and their colors. However, it is quite possible that there is an inconsistency between the actual colors and those displayed on the monitor of the individual User depending on the type of monitor and computer configuration of the User as well as its visual perceptions and the Provider is relieved of responsibility that the displayed monitor colors match the actual.

XIX. LINKS TO THIRD PARTY WEBSITES

17.1 The website of the Provider contains links to websites maintained by third parties (“Third Party Websites”) such as “Facebook” button, “Pinterest” button and “Instagram” button. Additionally, the Provider’s online shop is synchronized with third-party websites where the Provider presents its goods. In the event that the User wishes to purchase an item offered by the Provider on any of the Third Party Platforms, the User will be forwarded directly to the Provider’s online shop. All third party websites accessible through this website are independent and the Provider assumes no responsibility for damages and losses incurred by Users as a result of the use of these websites. The Provider is not responsible for the content on the Third Party Websites, and also for the presence of viruses or other harmful components on these websites.

  1. XX. NEWSLETTER SUBSCRIPTION

18.1 Newsletter subscription is including an User’s e-mail address in a list with e-mail addresses where the owner of the e-mail address receives updated information about the goods offered by the Provider. Users have the right to unsubscribe from the list in which their e-mail address is included by choosing the “unsubscribe” option when receiving a newsletter. The User may also withdraw his/her consent to receive a newsletter in the order specified in Section XIV of the Provider’s Privacy Policy, which is available at: contact@doreenarts.com. The newsletter is distributed free of charge and the Provider is in no way bound to send newsletters on a regular basis.

XXI. INTELLECTUAL PROPERTY RIGHTS. LIMITATIONS OF USE

19.1 The whole content on the website, including, but not limited to, all published texts, photographs, images, illustrations, graphics, computer programs, trademarks and any information posted on the website – is the exclusive property of the Provider. Тrademarks, that are posted on the Website are protected by the applicable law. Nothing in these Terms and Conditions shall be construed as а permission to grant the right to use the posted on the website trademark.

 

19.2 Тhe content of the website of the Provider may only be used by Users of the website for personal, non-commercial use.

19.3 The use of the information contained in this website for commercial purposes, in any form (copying, modifying, downloading, selling, creating derivative works, reproducing, distributing, publishing, retransmission, etc.) is strictly prohibited. Users assume all liability from the use of the content of the website in violation of the rights of the Provider and the User is entitled to full compensation for the damage caused by the User.

19.4 Access to the website and the services provided on the website shall in no way be considered and interpreted as a free provision of licenses or intellectual property rights.

19.5 Reproduction of the content of the website or any part of it is done only with the written consent of the Provider.

19.6 Retrieving information from database resources located on the Provider’s website and subsequently creating the User’s own database in electronic or other form will be considered a violation.

 

XXII. FINAL PROVISIONS

 

20.1 All communications and notifications between the Provider and the User will be deemed to be valid if they are sent in writing.

 

20.2 The invalidity of any provision of these Terms and Conditions will not result in the invalidity of the Terms and Conditions as a whole.

 

20.3 For all matters not covered by these Terms and Conditions, the provisions of the Bulgarian civil and commercial legislation shall apply.

20.4 Any disputes between the Provider and the User arising out of these Terms and Conditions and the individual agreement shall be settled amicably by the parties. If the dispute cannot be resolved amicably, it shall be referred for settlement to the competent court.

20.5 Тhe Provider has the right to update these Terms and Conditions of Use at any time in the future. When this happens, the revised Terms and Conditions will be posted on this website with a new “Last Updated” at the top of these Terms and Conditions and will be in force from the date of publication. It is therefore advisable to periodically check these Terms and Conditions to make sure that you are familiar with any changes. Using the website after publishing the updated Terms and Conditions, you will be deemed to agree with the changes made.

20.6 If you have additional questions about these Terms and Conditions of Use, please do not hesitate to contact the Provider at: contact@doreenarts.com.